A 99.9% Server Uptime
Our hosting system is based on a secure, world–class hardware architecture and a heavily modified variation of Linux. This is why, regardless of what your site is, or how many website visitors you have, or even in case there’s a DoS attack, our servers will stay up and your sites will remain online.
All Linux hosting service packages include a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it’s essential that you also build your own network infrastructure. That is why we built a custom internal network in each one of our datacenters. Relying on top–class Juniper switches and routers, our internal network allows for unbelievably fast data transfer speeds and is also completely redundant.
Therefore, you will take advantage of a 99.9% network uptime in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe and in our datacenter in AU, irrespective of which web hosting plan you’ve picked.
A 30–Day Money–Back Guarantee
Like with every other service, when it’s your hard–earned money at risk, you cannot feel really secure. Because of this, with all our cloud hosting packages our company offers a 30–day money–back guarantee. In case you do not feel happy with our service or if you need to get an even more robust web hosting solution, like a VPS web hosting service or even a dedicated service – you will get your money back in full, with no obscure fees or return charges.
24/7 Technical Support
If you have a hosting company, your technical support engineers are of highest importance. That is the reason why we have punctiliously chosen a highly knowledgeable group of technicians, each with lots of years of experience behind his back. Thanks to them, we offer 24x7 support with all our hosting services.
And not just that, we offer a 1–hour response time guarantee. All tech support requests are answered within 60 minutes and our average ticket response time is below 20 minutes!