Client Support Channels
A One–Hour Response Guarantee
All your assistance requests will be attended to within maximum one hour after the support ticket or email is received. If your case requires further assistance from a server administrator, we will forward the ticket or the email to the person on duty, without delay and we will leave a note to inform you that more time will be required for arriving at the best solution. Furthermore if you make use of the Managed Servers package, any of the tasks included there will be performed whenever you specify.
A Topflight Customer Care Service
Should you require help using the Web Site Control Panel or with any of the applications that we’ve preinstalled on the dedicated web hosting server on your behalf, don’t hesitate to reach our technical support team anytime via the ticketing system. Moreover, should you require assistance managing your dedicated server, you can order the Managed Servers package, that includes OS updates every week, troubleshooting and installation services, server monitoring and restarting services, data backup hard disk space, etcetera.
An Easy–to–Navigate Help Area
Our Web Site Control Panel has been pre–installed for every dedicated server. Among its features is a very convenient integrated knowledge base that will guide you step by step on how to use it. The majority of educational articles also video versions which show all the actions that you can carry out in a highly illustrative way. You can find all the instructional articles and the video tutorials in the upper right corner of each section of the Web Site Control Panel.