Being able to contact your hosting provider any time you have any type of questions or experience any problems is really important and how quickly they'll answer and take action is usually crucial, especially if your website is business-oriented, as longer downtime often means losing prospective customers. The support options are, in addition a quick way to identify genuine suppliers from resellers. The latter usually reply just to e-mail messages or support tickets and you will have to wait for a day or more to receive an answer. In case the issue requires several replies, you may end up losing a few days in order to have a problem fixed. Using the services of a genuine and reliable hosting supplier, you will be in a position to contact the support anytime and receive a prompt reply no matter what the issue or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Hosting

All of our Linux hosting service come with 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our web hosting solutions before you make an order or you're an existing client and you have a question or a difficulty, you are able to contact us any time, which includes weekends and holidays. We have numerous channels to get in touch with us - a couple of telephone lines globally for your convenience plus live chat support for pre-sales, billing and basic questions; emails and support tickets for more technical issues or any troubles that need longer time to investigate and handle. Unlike a number of other web hosting suppliers, our trouble tickets have a warranted max response time of only 1 hour, thus no matter what the problem is, it will be resolved in a timely manner and you will not waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All of the Linux semi-dedicated hosting service that we offer come with 24/7 customer and technical support, so regardless of what problem you experience, you can get in touch with us and we will assist you right away. The guaranteed reply time for every e-mail message or trouble ticket that you open through your Hepsia hosting Control Panel is only 1 hour; typically the reply time rarely is more than 20 min. In addition, we provide telephone support with a couple of local numbers worldwide as well as a live chat, which means that you're able to contact us and receive additional info about our services even if you do not have an account yet. We're able to help you with nearly any question or a difficulty you have - payment methods, plan features, email setup, website hosting account settings, and many others. If you use our services, you will never encounter an issue where you have to wait for a couple of days to get a problem solved like you'll have to do with many other companies.

24/7 Customer Support in VPS Servers

Each VPS server plan that we offer features 24/7 customer and tech support, therefore in case you encounter any issue with the pre-installed software on your machine or you have any pre-sales or basic questions, you can contact us at any moment, even holidays and weekends. For your benefit, we provide different ways of communication - telephone support with a couple of local numbers around the world, live chat, emails plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech problems since it'll be easier to keep track of what's going on. The maximum warranted reply time for all e-mail messages and tickets is 1 hour, but it rarely takes that long to get assistance. In case you acquire the Managed Services upgrade that we offer, our administrators will also assist you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers

All of the dedicated server plans that we supply include 24/7 support through various means of communication and with a one-hour maximum answer time guarantee. In case you want to find out more about the plans or you have any kind of billing or general questions, you're able to call one of the local numbers we have around the globe or you can use our live chat support and speak to a live representative. For solely technical difficulties that need assistance from a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an e-mail, as all these channels are more appropriate to keep track of a given problem. The response time for them rarely surpasses 30 minutes, so that you can forget all about having to wait for a full day to get assistance. Our support service is available for all the server-related issues, including the pre-installed software. If you'd like to receive assistance for third-party applications, you can consider adding the Managed Services upgrade that we supply with all of the plans.